Please fill out the following fields to start earning today: Tell us where you're interested in having an Away Number, and we'll let you know if it's available as soon as we can! Use a 100% cotton cloth or micro-fiber cloth for cleaning. Message us on social media for help: Twitter Facebook Mon – Fri 9am-5pm Weekends & Holidays: 9am-5pm. Up-converting can cause this type of effect.
Step 2 – Connect your digital box to your TV, the wall cable outlet and an electrical outlet. Ensure that the power sources for all your devices (TV, digital box, VCR, etc.) Sometimes with YPbPr (Component) cables it is possible to mix the green and blue connection. Make sure the video cables are connected correctly. Pixels defects within industry specifications are inherent to this type of product and do not constitute a defective product. It stopped working suddenly, that is no picture when switched on, I noticed the main ON/OFF red light blinking. Set and manage your recordings on the go with rDVR, now available for Beam TV™! If the remote control or bezel is dirty to the point where you cannot simply dry wipe it, please lightly dampen the wiping material (. These type of chemicals might damage the housing and the LCD glass. Unplug the power cord from your digital box, wait for 30 seconds, then plug it in again. Learn what you can do when your TV screen is black or blank, but your TV is turned on. If your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help. Do not use volatile solvent (alcohol, rosin, and toluene) to clean the HDTV. Guides and support for various television (TV) brands and styles. If the TV turns off even with video and audio showing on the TV screen, please contact Sceptre’s Technical Support Group for help. This might be from interference from large electrical appliances, cars, motorcycles, or fluorescent lights. Check if the cable is corrupt. Here’s how you would fix a black or blank screen on your TV. Send us your feedback. Monitor is not on. allensparalaw. Step 1 – Fill in the information below to confirm ownership of your equipment. If no light comes on after several attempts, proceed to the next section. Leave the house and forget to record that show? Make sure to include your name, subject, address, email, and a brief message so we can get the right person to get in touch with you.
The tv does not have sound or picture. St stevie824 Feb 07, 2014. i got a sceptre tv for christmas and now its not working and i cant get though customer service. Ensure that the power sources for all your devices (TV, digital box, VCR, etc.) Check here to see if your PVR is on the list of ones we can welcome to the family. Wait until the box has fully powered on again, then see if the picture has returned. If you have checked all of the above, most likely the TV is at fault. Cancel Submit. Our Customer Service agent will let you know. Does the power indicator light change colour when you go to turn the TV on? Comments are anonymous, so say what you want. If that doesn’t fix it, If you have an HDMI cable connected to your TV, you could try an. Try the "Source" button to cycle thru all your inputs. Press the MENU button to see if the menu comes up. copyright© 2020 SCEPTRE Inc. All rights reserved. Try a new set of cables to see if it makes any difference.
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Make sure that your source is on ‘Media.’. It may seem obvious, but make sure the monitor is turned on. Please see if that solves your issue. Check the source of the video (a dvd player or cable box or game console) to see if that has problems. Tell us more about yourself – these optional questions can help us get into your building faster. Learn what you can do when your TV screen is black or blank, but your TV is turned on. Check the source of the video (a dvd player or cable box or game console) to see if that has problems. Turn off the TV, unplug it from the socket. Where would you like an Away Number? Cancel Submit. Submit your information, so we can start emailing your monthly invoice to you. 4. (Canada only). If both options above fail, and your unit is still giving you trouble, you will need to contact Sceptre’s Technical Support Group for help. To find the actual code you must read through your own universal remote’s guide book. This television follows SONY’s universal remote code. Here’s how you would fix a black or blank screen on your TV. If you are using HDMI then make sure you have set the audio signal to PCM instead of BITSTREAM. If you are a Novus customer, enter your account number or address to also receive a credit for one free VOD movie. If it does not work then it tells you the problem lies with the device. The TV features a power saving mode which will automatically turn off the TV, if there’s no signal provided for more than 5 minutes. It is normal that it can take up to 5 seconds to display the picture when changing channels or changing inputs. The model is X-322BV-HD. If this is a monitor, try going into the video card’s driver settings to see if you can adjust the image from the video card driver’s settings. If you still think that this is a problem with your TV, please contact Sceptre’s Technical Support Group for help. Make sure that the files are of the supported type on the USB (JPEG or MP3s only). Make sure the TV source is selected correctly corresponding to the cable you used for providing the TV with audio / video (ie. If it works then this tells you it is the TV’s issue. If this is a AV device such as a DVD player or cable box, then signal is not valid, try changing a new set of cables or changing out the DVD player or cable box to see if those are the problem. 2 Votes. Make sure the unit is recognized as plug and play monitor. Try the source of the video with another TV if possible.
Give us the information about your current PVR, and we’ll reprogram it so it can play with our system. Please exchange it with your retailer. The power cable has to be removed from the power socket before cleaning the HDTV.
USB, YSBPR HDMI,etc. Check the source of the video (a dvd player or cable box or game console) to see if that has problems. If the TV is close to the wall, try moving the TV to another room in your house to see if the problem still occurs. I have a Sceptre 32inch LCD TV which after being turned on shows the Sceptre logo on the screen and then turns blue stating no signal on the screen. If it works then this tells you it is the TV’s issue. You have turned on closed captioning and are using TEXT1 – TEXT4. If your HDCP video device uses RCA AUDIO jacks, you’ll need to obtain a RCA audio converted into 3.5 mm mini-jack cable. Make sure that your flash drive is formatted in FAT16 format. If it does not work then it tells you the problem lies with the device.
Make sure the power cord is properly and securely connected. Also check that your aerial lead is plugged in correctly. Not sure if you live in one? Check other sources to see if they give you the same problem. For more information on that you will also need to contact your video card technical support. Just wondering if you get any response when you press the "TV" button on the remote. Try the source of the video with another TV if possible. The power supply must be working as the logo and blue screen and message are appearing. The tv does not have sound or picture. Just let us know your address and we’ll add you to our wish list. Try switching to another channel to see if the current one is having station problems. are securely connected to your devices and the outlet. I was wondering if it was the power supply or the mainboard which is causing the problem.
Make sure that you’re using a flash drive with a maximum size of 2Gigabytes. If the problem does not go away, check your AV device, maybe your cable or satellite box is sending that signal. Your TV is manufactured using an extremely high level of precision technology, however, sometimes some pixels of your TV may not display.
The TV features a power saving mode which will automatically turn off the TV, if there’s no signal provided for more than 5 minutes. If that does not help, most likely you’ll need to upgrade your video card to a newer one. *Please note that the EnterPhone Plus feature is only available to Novus Phone customers in dialed buildings. Make sure you have a 3.5 mm mini-jack cable connected from your pc’s sound output to the TV’s VGA STEREO INPUT. If you are using ANTENNA:AIR as your source, make sure your signal is strong. Check if the video cables are correctly connected. If this is a TV, see if all the sources are giving you the same problem. We’ll also automatically enter you to win 1 month of free Internet, winners drawn every month. Check another source to see if the same issue happens. Pick up your remote and hit the Input or TV/Video button to see if there’s a signal coming from another source connected to your TV, such as a Blu-ray player or game console. Please make sure there is line of sight from the remote control’s front sensor to the remote sensor of the TV. Digital terminal listed above is not subject to any lease or rental agreement, and is being re-programmed at my request.
Make sure you have a 3.5 mm mini-jack cable connected from your HDCP video device’s sound output to the TV’s VGA STEREO INPUT. I have a Sceptre 32inch LCD TV which after being turned on shows the Sceptre logo on the screen and then turns blue stating no signal on the screen. It requires a few more seconds than normal TVs to power up and show the picture. If you are outside 30 days of return period please read the following. There is no way remove this completely. Have a peculiar problem with my LG flat screen TV. Find out if you're with us. Check with another channel to see if sound is coming through. Sc sceptrestinks Feb 10, 2014. SCEPTRE sets limit on the LCD at 3 dead pixels in a cluster adjacent to each other, or 5 dead pixels in a combination of color and brightness. *Product(s) specifications subject to change without notice. *As long as these boxes are not from Shaw or OCAP we are able to reprogram them. Check if the video cable wire is loose.
If the TV turns off even with video and audio showing on the TV screen, please contact Sceptre’s Technical Support Group for help. Check the LED indicator light to see if it is lit. Any number of dead or bad pixels under the limit is considered to be within normal performance specification of the LCD and is not considered defective. Turn the TV off for 30 minutes and then on again if coloured patches appear on the picture. Step 3 – Call Novus Technical Support at 604 642 6688 to have your box reprogrammed. 3. This could also be due to other electrical appliances running nearby. You will need to contact Sceptre’s Technical Support Group for help. If all efforts fail, you will need to contact Sceptre’s Technical Support Group for help. Please make sure that function is turned on. This solution is designed to assist if it takes a long time for the picture to appear, the TV becomes locked up or unresponsive, the audio is intermittent or drops out, or the picture gets distorted momentarily when changing channels or inputs. Sometimes it takes 30 mins to turn on the tv because sceptre does not know how to make a real TVs like samsung, sony, etc Reply. Try updating your video card’s drivers as well. Terms — Different channels and inputs will sometimes have this effect because the channel signal’s own volume is already loud. The TV’s remote sensor is also housed in the same place as the power indicator light. Try the source of the video with another TV if possible. The TV has an AUTO VOLUME LEVEL function that can combat this type of effect. Remove the batteries out of the remote for 30 minutes. What is the make and model number of the TV.
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